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Help is available if you have a client in debt with South West Water and the FreshStart team are here to help you find the best solution. For clients in temporary hardship and new to debt we may be able to help with short term assistance for ongoing payments or a grant to clear small debts. For clients who are renting their home and are more than 1 year in debt WaterCare/Restart may be the solution.
If you would like the FreshStart team to assess the clients situation, check they are on the best tariff and apply to the appropriate scheme on their behalf simply click here:
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Please provide the information listed below and one of the FreshStart team will contact you :-
- Advisers name, and contact details
- Clients details to include, full name, address, telephone number
- Preferred telephone number and best time to call for yourself and the client
- SWW 10 digit reference number (this can be found on their bill)
- Permission for FreshStart/WaterCare to leave a message if you or the client are unavailable
Alternatively if you feel FreshStart seems to be the answer and you wish to apply directly, here are the documents you need to complete a full application:
Help is also available from South West Water with water saving devices so if you would like to speak to the FreshStart team, need help or further information please do not hesitate in contacting us on:
01752 507710 or 01752 507704 |
